The phrase "customer SERVICE" is something i reluctantly use, since it ISNT A SERVICE. Its a right you as a customer should be able to expect anywhere. But if you live in america, i can understand why you'd think its a service you pay extra for, since your economical machine is all about selling and consuming, and the more excuses you can use to raise the price, the better.
Aha, I think you're missing something here: in the United States, customers tend to be every bit as cutthroat as vendors, and will ignore every other consideration in favor of price. Businesses like Wal-Mart haven't succeeded by raising prices, but by lowering
prices -- and they do that by insisting their suppliers sell to them as cheaply as possible, sometimes so cheaply that the suppliers are forced to either make no profit or cut corners in their product (by e.g. moving production to China, using dodgy materials, and so on).
The race to the bottom -- low prices at all costs -- is every bit as toxic as "the more excuses you can use to raise the price, the better". Right now (and I'm not saying this to be rude), it sort of sounds like you're arguing that way.
As for "premium" packing materials, vs used, ill go with used any day of the week, because if we dont learn to recycle and reuse materials then we can say bye bye to our habitat, world wide.
Oh, I completely agree -- I personally use recycled packing materials for all the items I sell or trade -- though that's probably not practical for large vendors. Really, the issue is that the cheapskate vendors I've encountered use a few bunches of newspaper, or sometimes no packing material at all!
I have no idea what "lackadaisical" mean so i cant comment on that
"Uninterested" or "lazy", basically.
but no, customer service is NOT a premium service you should have to pay for.
Again, I think you're phrasing this in a loaded way. Good customer service always
costs the vendor money -- at a minimum it costs materials, time, and energy, and it sometimes costs replacement items or return shipping where another vendor would say "screw you, caveat emptor". Vendors who have crappy customer service can sometimes offer lower prices because they don't bother with any of that; they just sell the item, move it out the door as cheaply as possible, and that's that. If they get a reputation for being unprofessional, it doesn't matter since their prices are still the lowest.
You seem to have this idea that vendors are gleefully saying to themselves "Ha ha, I can screw my customers by charging them extra for what they already deserve!" But I think that's too simplistic -- if anything, it's often the cheapo, screw-you vendors that seem to be flipping consumers the bird. If you say "I automatically deserve the best customer service for free, so it doesn't factor in when I'm deciding where to buy", then you are
basically saying "Price is all that matters to me", because in the short term it's always
cheaper to offer shitty customer service.
End result? The people who have shitty customer service are probably the ones who will get your business, because their prices are likely to be the lowest. If you have a bad experience, then you'll just move on to the next "cheapest prices" business until they too disappoint you, and so on. That makes you a very American consumer, I'm afraid.
Of course there are businesses that offer low prices and have great customer service. But they're few and far between, because it's hard as hell to make money and
offer great customer service. If you can save a buck per item by not updating your inventory, not buying bubblewrap, sending out items in shitty condition, spending an hour trolling Craigslist for resale lots instead of reading customer email, etc., then you can charge 50 cents less than your competitor, have lower prices and
make a bigger profit too.
Anyway, I don't want to belabor this, but I really do think there's a flaw in your thinking -- you're seeing it from your point of view, but not making an effort to see the big picture. I love low prices as much as anyone, but everything
has a cost, and the customer always pays one way or the other.